Information Communication Technology and the Social Worker-Client Relationship: Lessons from Communication Theory (1 credit hour)
Program Summary: This course uses communication theory to explore the benefits and challenges of communication technology on the social worker-client relationship. The course examines the importance of resolving ethical issues related to ICT use, digital literacy, and social work practice. The following ethical issues are highlighted: boundaries, client well-being, professional competence, privacy, confidentiality, cultural competence, and social justice. Key factors for selecting communication tools are given.
This course is recommended for social workers and is appropriate for beginning and intermediate levels of practice. This course is not recommended for NBCC ethics credit.