Program Summary:  This course uses communication theory to explore the benefits and challenges of communication technology on the social worker-client relationship. The course examines the importance of resolving ethical issues related to ICT use, digital literacy, and social work practice.  The following ethical issues are highlighted: boundaries, client well-being, professional competence, privacy, confidentiality, cultural competence, and social justice.  Key factors for selecting communication tools are given.

This course is recommended for social workers and is appropriate for beginning and intermediate, levels of practice.  This course is not recommended for NBCC ethics credit.

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Program Summary:   This course examines social work’s accelerated shift to technology and telehealth during the Covid-19 pandemic.  The authors conducted a qualitative study of 37 social service agencies and present their findings highlighting seven themes:  a rapid transition to virtual services, the need to improve infrastructure, new technology and innovation, barriers, benefits, funding, and changes that will be kept.  The course highlights the need for further research, advocacy, and education.

This course is recommended for social workers, counselors, and therapists.
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Program Summary:  This course explores the impact of ICT use on clinical practice during the Covid-19 pandemic and its affect on social work core values, including client well-being, confidentiality, privacy, boundaries, and advocacy.  The ICT expansion importantly allowed social workers to continue their therapeutic relationships with clients when it would not have been possible otherwise.  Many clients responded well to the increased flexibility and creativity offered by ICT.  Other clients experienced critical barriers, such as lack of internet access and poor internet literacy.  Ethical dilemmas were experienced and examples are given.

This course is recommended for social workers and is appropriate for beginning and intermediate levels of practice.  This course is not recommended for NBCC ethics credit.

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Program Summary:  Telehealth modalities have been shown to increase access to treatment and improve health outcomes for individuals with severe mental illness and substance use disorder.  This course examines how telehealth modalities can effectively treat individuals with SMI and SUD.  Examples of evidence-based telehealth treatment interventions include Behavioral Activation Therapy, Cognitive Behavioral Therapy, Cognitive Processing Therapy, Prolonged Exposure Therapy, and Medication-Assisted Treatment.  Implementation strategies and considerations are explored.

This course is recommended for social workers, counselors, and therapists and is appropriate for beginning and intermediate levels of practice.

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