{"id":58961,"date":"2025-02-28T14:59:17","date_gmt":"2025-02-28T20:59:17","guid":{"rendered":"https:\/\/www.freestatesocialwork.com\/?p=58961"},"modified":"2025-04-01T14:41:23","modified_gmt":"2025-04-01T19:41:23","slug":"it-happened-to-be-the-perfect-thing-experiences-of-generative-ai-chatbots-for-mental-health","status":"publish","type":"post","link":"https:\/\/www.freestatesocialwork.com\/?p=58961","title":{"rendered":"It happened to be the perfect thing: \u00a0experiences of generative AI chatbots for mental health (1 credit hour)"},"content":{"rendered":"<p><strong>Program Summary: \u00a0<\/strong>This course presents a qualitative research study of 19 individuals and their experiences with generative AI chatbots for mental health. \u00a0The study identified four themes related to the participants&#8217; experiences that include: emotional sanctuary, insightful guidance, joy of connection, and comparing the AI therapist with human therapy. \u00a0Participants discussed both positive and negative experiences with generative AI chatbots. \u00a0Perceptions of generative AI chatbots, rule-based chatbots, and human therapy are compared.<\/p>\n<p><em> This course is recommended for social workers and counselors and is appropriate for beginning and intermediate levels of practice.\u00a0<\/em><br \/>\n<!--more--><\/p>\n<p><strong>Reading: \u00a0<\/strong>It happened to be the perfect thing: \u00a0experiences of generative AI chatbots for mental health<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-23633 alignnone\" src=\"https:\/\/www.freestatesocialwork.com\/wp-content\/uploads\/2022\/03\/book_1404081347.png\" alt=\"\u201cBook\" width=\"54\" height=\"50\" \/> \u00a0<a href=\"https:\/\/www.freestatesocialwork.com\/articles\/ExperiencesOfGenerativeAiChatbotsForMentalHealth.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Open the Course Reading Here.<\/a><\/p>\n<p><strong>Course\u00a0Objectives: \u00a0<\/strong>To enhance professional practice, values, skills and knowledge by exploring experiences of generative AI chatbots for mental health<\/p>\n<p><strong>Learning Objectives: \u00a0<\/strong>Identify the four themes related to the experiences of generative AI chatbots for mental health. \u00a0Compare the perceptions of generative AI chatbots, rule-based chatbots, and human therapy. \u00a0Describe recommendations for researchers, developers, and clinicians.<\/p>\n\t\r\n\t\t<link type=\"text\/css\" rel=\"stylesheet\" href=\"https:\/\/www.freestatesocialwork.com\/wp-content\/plugins\/quizzin\/style.css\" \/>\r\n\t\t<script type=\"text\/javascript\" src=\"https:\/\/www.freestatesocialwork.com\/wp-includes\/js\/jquery\/jquery.js\"><\/script>\r\n\t\t<script type=\"text\/javascript\" src=\"https:\/\/www.freestatesocialwork.com\/wp-content\/plugins\/quizzin\/script.js\"><\/script>\r\n\r\n\r\n\t\t\r\n\t\t<div class=\"quiz-area single-page-quiz\">\r\n\t\t<form action=\"?page_id=755\" method=\"post\" class=\"quiz-form\" id=\"quiz-447\">\r\n\r\n\t\t<p><strong>Course Available Until:<\/strong>  October 31, 2029.<\/p><p><strong>In order to purchase or take this course, you will need to <a href=?action=login>log in<\/a>. If you do not have an account, you will need to <a href=??action=register>register for a free account<\/a>.<p>After you log in, a link will appear here that will allow you to purchase this course. <\/p><\/strong><div class='quizzin-question' id='question-1'><div class='question-content'> 1:  Studies indicate that 30 days after installation of digital mental health interventions, the proportion of users still active may be as low as<\/div><input type='hidden' name='question_id[]' value='8469' \/><input type='radio' name='answer-8469' id='answer-id-50432' class='answer answer-1' value='50432' onclick='saveAnswer(\"answer-8469\", \"answer-id-50432\")' disabled \/>&nbsp;<label for='answer-id-50432' id='answer-label-50432' class='answer label-1'><span>30%<\/span><\/label><br \/><input type='radio' name='answer-8469' id='answer-id-50433' class='answer answer-1' value='50433' onclick='saveAnswer(\"answer-8469\", \"answer-id-50433\")' disabled \/>&nbsp;<label for='answer-id-50433' id='answer-label-50433' class='answer label-1'><span>23%<\/span><\/label><br \/><input type='radio' name='answer-8469' id='answer-id-50434' class='answer answer-1' value='50434' onclick='saveAnswer(\"answer-8469\", \"answer-id-50434\")' disabled \/>&nbsp;<label for='answer-id-50434' id='answer-label-50434' class='answer label-1'><span>13%<\/span><\/label><br \/><input type='radio' name='answer-8469' id='answer-id-50435' class='answer answer-1' value='50435' onclick='saveAnswer(\"answer-8469\", \"answer-id-50435\")' disabled \/>&nbsp;<label for='answer-id-50435' id='answer-label-50435' class='answer label-1'><span>3%<\/span><\/label><br \/><\/div><div class='quizzin-question' id='question-2'><div class='question-content'> 2:  Which AI chatbots simulate human conversation using predefined scripts and algorithms such as decision trees?<\/div><input type='hidden' name='question_id[]' value='8470' \/><input type='radio' name='answer-8470' id='answer-id-50436' class='answer answer-2' value='50436' onclick='saveAnswer(\"answer-8470\", \"answer-id-50436\")' disabled \/>&nbsp;<label for='answer-id-50436' id='answer-label-50436' class='answer label-2'><span>rule-based AI chatbots<\/span><\/label><br \/><input type='radio' name='answer-8470' id='answer-id-50437' class='answer answer-2' value='50437' onclick='saveAnswer(\"answer-8470\", \"answer-id-50437\")' disabled \/>&nbsp;<label for='answer-id-50437' id='answer-label-50437' class='answer label-2'><span>generative AI chatbots<\/span><\/label><br \/><\/div><div class='quizzin-question' id='question-3'><div class='question-content'> 3:  Which AI chatbots are trained on vast amounts of data, enabling them to understand and generate language with remarkable proficiency?<\/div><input type='hidden' name='question_id[]' value='8472' \/><input type='radio' name='answer-8472' id='answer-id-50525' class='answer answer-3' value='50525' onclick='saveAnswer(\"answer-8472\", \"answer-id-50525\")' disabled \/>&nbsp;<label for='answer-id-50525' id='answer-label-50525' class='answer label-3'><span>rule-based<\/span><\/label><br \/><input type='radio' name='answer-8472' id='answer-id-50526' class='answer answer-3' value='50526' onclick='saveAnswer(\"answer-8472\", \"answer-id-50526\")' disabled \/>&nbsp;<label for='answer-id-50526' id='answer-label-50526' class='answer label-3'><span>generative<\/span><\/label><br \/><\/div><div class='quizzin-question' id='question-4'><div class='question-content'> 4:  \"It's really nice. \u00a0It's sympathetic and kind.\" describes the theme of<\/div><input type='hidden' name='question_id[]' value='8474' \/><input type='radio' name='answer-8474' id='answer-id-50509' class='answer answer-4' value='50509' onclick='saveAnswer(\"answer-8474\", \"answer-id-50509\")' disabled \/>&nbsp;<label for='answer-id-50509' id='answer-label-50509' class='answer label-4'><span>emotional sanctuary<\/span><\/label><br \/><input type='radio' name='answer-8474' id='answer-id-50510' class='answer answer-4' value='50510' onclick='saveAnswer(\"answer-8474\", \"answer-id-50510\")' disabled \/>&nbsp;<label for='answer-id-50510' id='answer-label-50510' class='answer label-4'><span>insightful guidance<\/span><\/label><br \/><input type='radio' name='answer-8474' id='answer-id-50511' class='answer answer-4' value='50511' onclick='saveAnswer(\"answer-8474\", \"answer-id-50511\")' disabled \/>&nbsp;<label for='answer-id-50511' id='answer-label-50511' class='answer label-4'><span>joy of connection<\/span><\/label><br \/><input type='radio' name='answer-8474' id='answer-id-50512' class='answer answer-4' value='50512' onclick='saveAnswer(\"answer-8474\", \"answer-id-50512\")' disabled \/>&nbsp;<label for='answer-id-50512' id='answer-label-50512' class='answer label-4'><span>the ai therapist?<\/span><\/label><br \/><\/div><div class='quizzin-question' id='question-5'><div class='question-content'> 5:  \"It flagged my message. \u00a0I'm like, why?\" describes a user's encounter with<\/div><input type='hidden' name='question_id[]' value='8476' \/><input type='radio' name='answer-8476' id='answer-id-50517' class='answer answer-5' value='50517' onclick='saveAnswer(\"answer-8476\", \"answer-id-50517\")' disabled \/>&nbsp;<label for='answer-id-50517' id='answer-label-50517' class='answer label-5'><span>guardrails<\/span><\/label><br \/><input type='radio' name='answer-8476' id='answer-id-50518' class='answer answer-5' value='50518' onclick='saveAnswer(\"answer-8476\", \"answer-id-50518\")' disabled \/>&nbsp;<label for='answer-id-50518' id='answer-label-50518' class='answer label-5'><span>anthropomorphism<\/span><\/label><br \/><input type='radio' name='answer-8476' id='answer-id-50519' class='answer answer-5' value='50519' onclick='saveAnswer(\"answer-8476\", \"answer-id-50519\")' disabled \/>&nbsp;<label for='answer-id-50519' id='answer-label-50519' class='answer label-5'><span>black boxes<\/span><\/label><br \/><input type='radio' name='answer-8476' id='answer-id-50520' class='answer answer-5' value='50520' onclick='saveAnswer(\"answer-8476\", \"answer-id-50520\")' disabled \/>&nbsp;<label for='answer-id-50520' id='answer-label-50520' class='answer label-5'><span>hallucinations<\/span><\/label><br \/><\/div><div class='quizzin-question' id='question-6'><div class='question-content'> 6:  \"I get some practical advice... it's general advice... breathing, meditating, slow down, taking care of yourself\" is an example of which of the following themes?<\/div><input type='hidden' name='question_id[]' value='8477' \/><input type='radio' name='answer-8477' id='answer-id-50468' class='answer answer-6' value='50468' onclick='saveAnswer(\"answer-8477\", \"answer-id-50468\")' disabled \/>&nbsp;<label for='answer-id-50468' id='answer-label-50468' class='answer label-6'><span>emotional sanctuary<\/span><\/label><br \/><input type='radio' name='answer-8477' id='answer-id-50469' class='answer answer-6' value='50469' onclick='saveAnswer(\"answer-8477\", \"answer-id-50469\")' disabled \/>&nbsp;<label for='answer-id-50469' id='answer-label-50469' class='answer label-6'><span>insightful guidance<\/span><\/label><br \/><input type='radio' name='answer-8477' id='answer-id-50470' class='answer answer-6' value='50470' onclick='saveAnswer(\"answer-8477\", \"answer-id-50470\")' disabled \/>&nbsp;<label for='answer-id-50470' id='answer-label-50470' class='answer label-6'><span>joy of connection<\/span><\/label><br \/><input type='radio' name='answer-8477' id='answer-id-50471' class='answer answer-6' value='50471' onclick='saveAnswer(\"answer-8477\", \"answer-id-50471\")' disabled \/>&nbsp;<label for='answer-id-50471' id='answer-label-50471' class='answer label-6'><span>the AI therapist?<\/span><\/label><br \/><\/div><div class='quizzin-question' id='question-7'><div class='question-content'> 7:  \"That blew me away... this is the next generation... incredible\" describes which of the following themes?<\/div><input type='hidden' name='question_id[]' value='8478' \/><input type='radio' name='answer-8478' id='answer-id-50472' class='answer answer-7' value='50472' onclick='saveAnswer(\"answer-8478\", \"answer-id-50472\")' disabled \/>&nbsp;<label for='answer-id-50472' id='answer-label-50472' class='answer label-7'><span>emotional sanctuary<\/span><\/label><br \/><input type='radio' name='answer-8478' id='answer-id-50473' class='answer answer-7' value='50473' onclick='saveAnswer(\"answer-8478\", \"answer-id-50473\")' disabled \/>&nbsp;<label for='answer-id-50473' id='answer-label-50473' class='answer label-7'><span>insightful guidance<\/span><\/label><br \/><input type='radio' name='answer-8478' id='answer-id-50474' class='answer answer-7' value='50474' onclick='saveAnswer(\"answer-8478\", \"answer-id-50474\")' disabled \/>&nbsp;<label for='answer-id-50474' id='answer-label-50474' class='answer label-7'><span>joy of connection<\/span><\/label><br \/><input type='radio' name='answer-8478' id='answer-id-50475' class='answer answer-7' value='50475' onclick='saveAnswer(\"answer-8478\", \"answer-id-50475\")' disabled \/>&nbsp;<label for='answer-id-50475' id='answer-label-50475' class='answer label-7'><span>the AI therapist?<\/span><\/label><br \/><\/div><div class='quizzin-question' id='question-8'><div class='question-content'> 8:  \"If I have a therapy session next week, I sort of use Pi to sort of prepare for it... that gives me much more clarity\" describes which of the following themes?<\/div><input type='hidden' name='question_id[]' value='8480' \/><input type='radio' name='answer-8480' id='answer-id-50478' class='answer answer-8' value='50478' onclick='saveAnswer(\"answer-8480\", \"answer-id-50478\")' disabled \/>&nbsp;<label for='answer-id-50478' id='answer-label-50478' class='answer label-8'><span>emotional sanctuary<\/span><\/label><br \/><input type='radio' name='answer-8480' id='answer-id-50479' class='answer answer-8' value='50479' onclick='saveAnswer(\"answer-8480\", \"answer-id-50479\")' disabled \/>&nbsp;<label for='answer-id-50479' id='answer-label-50479' class='answer label-8'><span>insightful guidance<\/span><\/label><br \/><input type='radio' name='answer-8480' id='answer-id-50480' class='answer answer-8' value='50480' onclick='saveAnswer(\"answer-8480\", \"answer-id-50480\")' disabled \/>&nbsp;<label for='answer-id-50480' id='answer-label-50480' class='answer label-8'><span>joy of connection<\/span><\/label><br \/><input type='radio' name='answer-8480' id='answer-id-50481' class='answer answer-8' value='50481' onclick='saveAnswer(\"answer-8480\", \"answer-id-50481\")' disabled \/>&nbsp;<label for='answer-id-50481' id='answer-label-50481' class='answer label-8'><span>the AI therapist?<\/span><\/label><br \/><\/div><div class='quizzin-question' id='question-9'><div class='question-content'> 9:  Using Figure 4, more predictable, more explainable, no hallucination, lower risk of bias best describe perceptions of<\/div><input type='hidden' name='question_id[]' value='8482' \/><input type='radio' name='answer-8482' id='answer-id-50495' class='answer answer-9' value='50495' onclick='saveAnswer(\"answer-8482\", \"answer-id-50495\")' disabled \/>&nbsp;<label for='answer-id-50495' id='answer-label-50495' class='answer label-9'><span>rule-based AI chatbots<\/span><\/label><br \/><input type='radio' name='answer-8482' id='answer-id-50496' class='answer answer-9' value='50496' onclick='saveAnswer(\"answer-8482\", \"answer-id-50496\")' disabled \/>&nbsp;<label for='answer-id-50496' id='answer-label-50496' class='answer label-9'><span>generative AI chatbots<\/span><\/label><br \/><input type='radio' name='answer-8482' id='answer-id-50497' class='answer answer-9' value='50497' onclick='saveAnswer(\"answer-8482\", \"answer-id-50497\")' disabled \/>&nbsp;<label for='answer-id-50497' id='answer-label-50497' class='answer label-9'><span>human therapy<\/span><\/label><br \/><\/div><div class='quizzin-question' id='question-10'><div class='question-content'> 10:  Using Figure 4, deeper empathy, human connection, sense of commitment, and ability to lead the process best describe perceptions of<\/div><input type='hidden' name='question_id[]' value='8483' \/><input type='radio' name='answer-8483' id='answer-id-50498' class='answer answer-10' value='50498' onclick='saveAnswer(\"answer-8483\", \"answer-id-50498\")' disabled \/>&nbsp;<label for='answer-id-50498' id='answer-label-50498' class='answer label-10'><span>rule-based AI chatbots<\/span><\/label><br \/><input type='radio' name='answer-8483' id='answer-id-50499' class='answer answer-10' value='50499' onclick='saveAnswer(\"answer-8483\", \"answer-id-50499\")' disabled \/>&nbsp;<label for='answer-id-50499' id='answer-label-50499' class='answer label-10'><span>generative AI chatbots<\/span><\/label><br \/><input type='radio' name='answer-8483' id='answer-id-50500' class='answer answer-10' value='50500' onclick='saveAnswer(\"answer-8483\", \"answer-id-50500\")' disabled \/>&nbsp;<label for='answer-id-50500' id='answer-label-50500' class='answer label-10'><span>human therapy<\/span><\/label><br \/><\/div><div class='quizzin-question' id='question-11'><div class='question-content'> 11:  This study identified several ways in which generative AI chatbot tools could be more effective, including all of the following except:<\/div><input type='hidden' name='question_id[]' value='8485' \/><input type='radio' name='answer-8485' id='answer-id-50521' class='answer answer-11' value='50521' onclick='saveAnswer(\"answer-8485\", \"answer-id-50521\")' disabled \/>&nbsp;<label for='answer-id-50521' id='answer-label-50521' class='answer label-11'><span>less hesitancy in offering advice<\/span><\/label><br \/><input type='radio' name='answer-8485' id='answer-id-50522' class='answer answer-11' value='50522' onclick='saveAnswer(\"answer-8485\", \"answer-id-50522\")' disabled \/>&nbsp;<label for='answer-id-50522' id='answer-label-50522' class='answer label-11'><span>shorter responses<\/span><\/label><br \/><input type='radio' name='answer-8485' id='answer-id-50523' class='answer answer-11' value='50523' onclick='saveAnswer(\"answer-8485\", \"answer-id-50523\")' disabled \/>&nbsp;<label for='answer-id-50523' id='answer-label-50523' class='answer label-11'><span>the ability to interrupt<\/span><\/label><br \/><input type='radio' name='answer-8485' id='answer-id-50524' class='answer answer-11' value='50524' onclick='saveAnswer(\"answer-8485\", \"answer-id-50524\")' disabled \/>&nbsp;<label for='answer-id-50524' id='answer-label-50524' class='answer label-11'><span>the ability to be interrupted<\/span><\/label><br \/><\/div><p><strong>In order to purchase or take this course, you will need to <a href=?action=login>log in<\/a>. If you do not have an account, you will need to <a href=?action=register>register for a free account<\/a>.<p>After you log in, a link will appear here that will allow you to purchase this course. <\/p><\/strong><\/form><\/div><\/font>\n<p>Review our\u00a0<a href=\"..\/?page_id=133\" target=\"_blank\" rel=\"noopener noreferrer\">pre-reading study guide.<\/a><\/p>\n<p>G.M. Rydberg-Cox, MSW, LSCSW is the Continuing Education Director at Free State Social Work and responsible for the development of this course. \u00a0She received her Masters of Social Work in 1996 from the Jane Addams School of Social Work at the University of Illinois-Chicago and she has over 20 years of experience. \u00a0She has lived and worked as a social worker in Chicago, Boston, and Kansas City. \u00a0She has practiced for many years in the area of hospital\/medical social work. \u00a0The reading materials for this course were developed by another organization.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Program Summary: \u00a0This course presents a qualitative research study of 19 individuals and their experiences with generative AI chatbots for mental health. \u00a0The study identified four themes related to the participants&#8217; experiences that include: emotional sanctuary, insightful guidance, joy of connection, and comparing the AI therapist with human therapy. \u00a0Participants discussed both positive and negative [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[100,43],"tags":[],"class_list":["post-58961","post","type-post","status-publish","format-standard","hentry","category-artificial-intelligence","category-technology"],"_links":{"self":[{"href":"https:\/\/www.freestatesocialwork.com\/index.php?rest_route=\/wp\/v2\/posts\/58961","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.freestatesocialwork.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.freestatesocialwork.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.freestatesocialwork.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.freestatesocialwork.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=58961"}],"version-history":[{"count":0,"href":"https:\/\/www.freestatesocialwork.com\/index.php?rest_route=\/wp\/v2\/posts\/58961\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.freestatesocialwork.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=58961"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.freestatesocialwork.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=58961"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.freestatesocialwork.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=58961"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}