{"id":37206,"date":"2023-04-21T14:37:54","date_gmt":"2023-04-21T19:37:54","guid":{"rendered":"https:\/\/www.freestatesocialwork.com\/?p=37206"},"modified":"2024-03-04T14:24:47","modified_gmt":"2024-03-04T20:24:47","slug":"information-communication-technology-and-the-social-worker-client-relationship-lessons-from-communication-theory","status":"publish","type":"post","link":"https:\/\/www.freestatesocialwork.com\/?p=37206","title":{"rendered":"Information Communication Technology and the Social Worker-Client Relationship:  Lessons from Communication Theory (1 credit hour)"},"content":{"rendered":"<p><strong>Program Summary: \u00a0<\/strong>This\u00a0course uses communication theory to explore the benefits and challenges of communication technology on the social worker-client relationship. The course examines the importance of resolving ethical issues related to ICT use, digital literacy, and social work practice. \u00a0The following ethical issues are highlighted: boundaries, client well-being, professional competence, privacy, confidentiality, cultural competence, and social justice. \u00a0Key factors for selecting communication tools are given.<\/p>\n<p><em>This course is recommended for social workers and is appropriate for beginning and intermediate levels of practice. \u00a0<\/em><em>This course is not recommended for NBCC ethics credit.<\/em><\/p>\n<p><!--more--><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-23633 alignnone\" src=\"https:\/\/www.freestatesocialwork.com\/wp-content\/uploads\/2022\/03\/book_1404081347.png\" alt=\"\u00e2\u20ac\u0153Book\" width=\"54\" height=\"50\" \/> \u00a0<a href=\"https:\/\/www.freestatesocialwork.com\/articles\/03_Randolph_et_al_25651_Information_Communication_Tech_and_SWK.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Open the Course Reading Here.<\/a><\/p>\n<p><strong>Course Reading: <\/strong>Information Communication Technology and the Social Worker-Client Relationship: \u00a0Lessons from Communication Theory<\/p>\n<p><strong>Authors:<\/strong>\u00a0 Karen Randolph, Don Latham, Melissa Gross, Christopher Constantino<\/p>\n<p><strong>Publisher:<\/strong>\u00a0 Advances in Social Work<\/p>\n<p><strong>Course\u00a0Objectives:<\/strong>\u00a0 To enhance professional practice, values, skills and knowledge by exploring information communication technology, the social worker-client relationship, and relevant ethical issues.<\/p>\n<p><strong>Learning Objectives: \u00a0<\/strong>Describe the contributions of communication theories to the social worker-client relationship. \u00a0Identify the benefits and challenges of communication technology on the social worker-client relationship. \u00a0Give examples of ethical issues related to technology in social work practice. \u00a0Describe an ethical dilemma related to the use of technology during the Covid-19 pandemic.<\/p>\n<p>Review our\u00a0<a href=\"..\/?page_id=133\" target=\"_blank\" rel=\"noopener noreferrer\">pre-reading study guide.<\/a><\/p>\n\t\r\n\t\t<link type=\"text\/css\" rel=\"stylesheet\" href=\"https:\/\/www.freestatesocialwork.com\/wp-content\/plugins\/quizzin\/style.css\" \/>\r\n\t\t<script type=\"text\/javascript\" src=\"https:\/\/www.freestatesocialwork.com\/wp-includes\/js\/jquery\/jquery.js\"><\/script>\r\n\t\t<script type=\"text\/javascript\" src=\"https:\/\/www.freestatesocialwork.com\/wp-content\/plugins\/quizzin\/script.js\"><\/script>\r\n\r\n\r\n\t\t\r\n\t\t<div class=\"quiz-area single-page-quiz\">\r\n\t\t<form action=\"?page_id=755\" method=\"post\" class=\"quiz-form\" id=\"quiz-405\">\r\n\r\n\t\t<p><strong>Course Available Until:<\/strong>  October 31, 2027.<\/p><p><strong>In order to purchase or take this course, you will need to <a href=?action=login>log in<\/a>. If you do not have an account, you will need to <a href=??action=register>register for a free account<\/a>.<p>After you log in, a link will appear here that will allow you to purchase this course. <\/p><\/strong><div class='quizzin-question' id='question-1'><div class='question-content'> 1:  According to Davidson (2005), the social worker-client relationship is based on a power<\/div><input type='hidden' name='question_id[]' value='7435' \/><input type='radio' name='answer-7435' id='answer-id-42600' class='answer answer-1' value='42600' onclick='saveAnswer(\"answer-7435\", \"answer-id-42600\")' disabled \/>&nbsp;<label for='answer-id-42600' id='answer-label-42600' class='answer label-1'><span>balance<\/span><\/label><br \/><input type='radio' name='answer-7435' id='answer-id-42601' class='answer answer-1' value='42601' onclick='saveAnswer(\"answer-7435\", \"answer-id-42601\")' disabled \/>&nbsp;<label for='answer-id-42601' id='answer-label-42601' class='answer label-1'><span>imbalance<\/span><\/label><br \/><\/div><div class='quizzin-question' id='question-2'><div class='question-content'> 2:  According to Davidson (2005), who is responsible for establishing and maintaining professional boundaries in the social worker-client relationship?<\/div><input type='hidden' name='question_id[]' value='7436' \/><input type='radio' name='answer-7436' id='answer-id-42635' class='answer answer-2' value='42635' onclick='saveAnswer(\"answer-7436\", \"answer-id-42635\")' disabled \/>&nbsp;<label for='answer-id-42635' id='answer-label-42635' class='answer label-2'><span>the client<\/span><\/label><br \/><input type='radio' name='answer-7436' id='answer-id-42636' class='answer answer-2' value='42636' onclick='saveAnswer(\"answer-7436\", \"answer-id-42636\")' disabled \/>&nbsp;<label for='answer-id-42636' id='answer-label-42636' class='answer label-2'><span>the social worker<\/span><\/label><br \/><\/div><div class='quizzin-question' id='question-3'><div class='question-content'> 3:  During the Covid pandemic, social workers were confronted with ethical issues that included<\/div><input type='hidden' name='question_id[]' value='7441' \/><input type='radio' name='answer-7441' id='answer-id-44421' class='answer answer-3' value='44421' onclick='saveAnswer(\"answer-7441\", \"answer-id-44421\")' disabled \/>&nbsp;<label for='answer-id-44421' id='answer-label-44421' class='answer label-3'><span>professional boundaries<\/span><\/label><br \/><input type='radio' name='answer-7441' id='answer-id-44422' class='answer answer-3' value='44422' onclick='saveAnswer(\"answer-7441\", \"answer-id-44422\")' disabled \/>&nbsp;<label for='answer-id-44422' id='answer-label-44422' class='answer label-3'><span>not to abandon clients<\/span><\/label><br \/><input type='radio' name='answer-7441' id='answer-id-44423' class='answer answer-3' value='44423' onclick='saveAnswer(\"answer-7441\", \"answer-id-44423\")' disabled \/>&nbsp;<label for='answer-id-44423' id='answer-label-44423' class='answer label-3'><span>service<\/span><\/label><br \/><input type='radio' name='answer-7441' id='answer-id-44424' class='answer answer-3' value='44424' onclick='saveAnswer(\"answer-7441\", \"answer-id-44424\")' disabled \/>&nbsp;<label for='answer-id-44424' id='answer-label-44424' class='answer label-3'><span>professional competence<\/span><\/label><br \/><input type='radio' name='answer-7441' id='answer-id-44425' class='answer answer-3' value='44425' onclick='saveAnswer(\"answer-7441\", \"answer-id-44425\")' disabled \/>&nbsp;<label for='answer-id-44425' id='answer-label-44425' class='answer label-3'><span>cultural competence<\/span><\/label><br \/><input type='radio' name='answer-7441' id='answer-id-44426' class='answer answer-3' value='44426' onclick='saveAnswer(\"answer-7441\", \"answer-id-44426\")' disabled \/>&nbsp;<label for='answer-id-44426' id='answer-label-44426' class='answer label-3'><span>client well-being<\/span><\/label><br \/><input type='radio' name='answer-7441' id='answer-id-44427' class='answer answer-3' value='44427' onclick='saveAnswer(\"answer-7441\", \"answer-id-44427\")' disabled \/>&nbsp;<label for='answer-id-44427' id='answer-label-44427' class='answer label-3'><span>all of the above<\/span><\/label><br \/><\/div><div class='quizzin-question' id='question-4'><div class='question-content'> 4:  Having _________ methods of communication aligns with the core social work value of maintaining the best interests of clients as a priority.<\/div><input type='hidden' name='question_id[]' value='7443' \/><input type='radio' name='answer-7443' id='answer-id-42687' class='answer answer-4' value='42687' onclick='saveAnswer(\"answer-7443\", \"answer-id-42687\")' disabled \/>&nbsp;<label for='answer-id-42687' id='answer-label-42687' class='answer label-4'><span>more<\/span><\/label><br \/><input type='radio' name='answer-7443' id='answer-id-42688' class='answer answer-4' value='42688' onclick='saveAnswer(\"answer-7443\", \"answer-id-42688\")' disabled \/>&nbsp;<label for='answer-id-42688' id='answer-label-42688' class='answer label-4'><span>fewer<\/span><\/label><br \/><\/div><div class='quizzin-question' id='question-5'><div class='question-content'> 5:  \"The degree to which a person is perceived to be a 'real person' in their computer-mediated communication or virtual environments\" describes<\/div><input type='hidden' name='question_id[]' value='7444' \/><input type='radio' name='answer-7444' id='answer-id-42627' class='answer answer-5' value='42627' onclick='saveAnswer(\"answer-7444\", \"answer-id-42627\")' disabled \/>&nbsp;<label for='answer-id-42627' id='answer-label-42627' class='answer label-5'><span>social presence<\/span><\/label><br \/><input type='radio' name='answer-7444' id='answer-id-42628' class='answer answer-5' value='42628' onclick='saveAnswer(\"answer-7444\", \"answer-id-42628\")' disabled \/>&nbsp;<label for='answer-id-42628' id='answer-label-42628' class='answer label-5'><span>fixed format<\/span><\/label><br \/><input type='radio' name='answer-7444' id='answer-id-42629' class='answer answer-5' value='42629' onclick='saveAnswer(\"answer-7444\", \"answer-id-42629\")' disabled \/>&nbsp;<label for='answer-id-42629' id='answer-label-42629' class='answer label-5'><span>mutual directionality<\/span><\/label><br \/><input type='radio' name='answer-7444' id='answer-id-42630' class='answer answer-5' value='42630' onclick='saveAnswer(\"answer-7444\", \"answer-id-42630\")' disabled \/>&nbsp;<label for='answer-id-42630' id='answer-label-42630' class='answer label-5'><span>level of formality<\/span><\/label><br \/><\/div><div class='quizzin-question' id='question-6'><div class='question-content'> 6:  Generally, the greater the bandwidth, the ___________ the propinquity between the sender and receiver.<\/div><input type='hidden' name='question_id[]' value='7448' \/><input type='radio' name='answer-7448' id='answer-id-42655' class='answer answer-6' value='42655' onclick='saveAnswer(\"answer-7448\", \"answer-id-42655\")' disabled \/>&nbsp;<label for='answer-id-42655' id='answer-label-42655' class='answer label-6'><span>greater<\/span><\/label><br \/><input type='radio' name='answer-7448' id='answer-id-42656' class='answer answer-6' value='42656' onclick='saveAnswer(\"answer-7448\", \"answer-id-42656\")' disabled \/>&nbsp;<label for='answer-id-42656' id='answer-label-42656' class='answer label-6'><span>lesser<\/span><\/label><br \/><\/div><div class='quizzin-question' id='question-7'><div class='question-content'> 7:  Mutual directionality has been shown to ___________ \u00a0propinquity.<\/div><input type='hidden' name='question_id[]' value='7450' \/><input type='radio' name='answer-7450' id='answer-id-44428' class='answer answer-7' value='44428' onclick='saveAnswer(\"answer-7450\", \"answer-id-44428\")' disabled \/>&nbsp;<label for='answer-id-44428' id='answer-label-44428' class='answer label-7'><span>increase<\/span><\/label><br \/><input type='radio' name='answer-7450' id='answer-id-44429' class='answer answer-7' value='44429' onclick='saveAnswer(\"answer-7450\", \"answer-id-44429\")' disabled \/>&nbsp;<label for='answer-id-44429' id='answer-label-44429' class='answer label-7'><span>decrease<\/span><\/label><br \/><\/div><div class='quizzin-question' id='question-8'><div class='question-content'> 8:  Communication through social media such as Facebook offers privacy and confidentiality.<\/div><input type='hidden' name='question_id[]' value='7451' \/><input type='radio' name='answer-7451' id='answer-id-42661' class='answer answer-8' value='42661' onclick='saveAnswer(\"answer-7451\", \"answer-id-42661\")' disabled \/>&nbsp;<label for='answer-id-42661' id='answer-label-42661' class='answer label-8'><span>True<\/span><\/label><br \/><input type='radio' name='answer-7451' id='answer-id-42662' class='answer answer-8' value='42662' onclick='saveAnswer(\"answer-7451\", \"answer-id-42662\")' disabled \/>&nbsp;<label for='answer-id-42662' id='answer-label-42662' class='answer label-8'><span>False<\/span><\/label><br \/><\/div><div class='quizzin-question' id='question-9'><div class='question-content'> 9:  If the information to be shared is complex, it might be useful to select a communication medium with ____________ bandwidth.<\/div><input type='hidden' name='question_id[]' value='7453' \/><input type='radio' name='answer-7453' id='answer-id-42665' class='answer answer-9' value='42665' onclick='saveAnswer(\"answer-7453\", \"answer-id-42665\")' disabled \/>&nbsp;<label for='answer-id-42665' id='answer-label-42665' class='answer label-9'><span>lesser<\/span><\/label><br \/><input type='radio' name='answer-7453' id='answer-id-42666' class='answer answer-9' value='42666' onclick='saveAnswer(\"answer-7453\", \"answer-id-42666\")' disabled \/>&nbsp;<label for='answer-id-42666' id='answer-label-42666' class='answer label-9'><span>greater<\/span><\/label><br \/><\/div><div class='quizzin-question' id='question-10'><div class='question-content'> 10:  Beresford and colleagues found that clients seek relationships with workers who are perceived as<\/div><input type='hidden' name='question_id[]' value='7456' \/><input type='radio' name='answer-7456' id='answer-id-42675' class='answer answer-10' value='42675' onclick='saveAnswer(\"answer-7456\", \"answer-id-42675\")' disabled \/>&nbsp;<label for='answer-id-42675' id='answer-label-42675' class='answer label-10'><span>reliable<\/span><\/label><br \/><input type='radio' name='answer-7456' id='answer-id-42676' class='answer answer-10' value='42676' onclick='saveAnswer(\"answer-7456\", \"answer-id-42676\")' disabled \/>&nbsp;<label for='answer-id-42676' id='answer-label-42676' class='answer label-10'><span>available<\/span><\/label><br \/><input type='radio' name='answer-7456' id='answer-id-42677' class='answer answer-10' value='42677' onclick='saveAnswer(\"answer-7456\", \"answer-id-42677\")' disabled \/>&nbsp;<label for='answer-id-42677' id='answer-label-42677' class='answer label-10'><span>accessible<\/span><\/label><br \/><input type='radio' name='answer-7456' id='answer-id-42678' class='answer answer-10' value='42678' onclick='saveAnswer(\"answer-7456\", \"answer-id-42678\")' disabled \/>&nbsp;<label for='answer-id-42678' id='answer-label-42678' class='answer label-10'><span>all of the above<\/span><\/label><br \/><\/div><div class='quizzin-question' id='question-11'><div class='question-content'> 11:  Surveillance searches without prior informed consent violates one of the NASW Code of Ethics' principles.<\/div><input type='hidden' name='question_id[]' value='7458' \/><input type='radio' name='answer-7458' id='answer-id-42681' class='answer answer-11' value='42681' onclick='saveAnswer(\"answer-7458\", \"answer-id-42681\")' disabled \/>&nbsp;<label for='answer-id-42681' id='answer-label-42681' class='answer label-11'><span>True<\/span><\/label><br \/><input type='radio' name='answer-7458' id='answer-id-42682' class='answer answer-11' value='42682' onclick='saveAnswer(\"answer-7458\", \"answer-id-42682\")' disabled \/>&nbsp;<label for='answer-id-42682' id='answer-label-42682' class='answer label-11'><span>False<\/span><\/label><br \/><\/div><div class='quizzin-question' id='question-12'><div class='question-content'> 12:  Equal access to ICT and reliable internet connection, particularly for clients living in rural environments, are _____________ issues.<\/div><input type='hidden' name='question_id[]' value='7459' \/><input type='radio' name='answer-7459' id='answer-id-42683' class='answer answer-12' value='42683' onclick='saveAnswer(\"answer-7459\", \"answer-id-42683\")' disabled \/>&nbsp;<label for='answer-id-42683' id='answer-label-42683' class='answer label-12'><span>social presence<\/span><\/label><br \/><input type='radio' name='answer-7459' id='answer-id-42684' class='answer answer-12' value='42684' onclick='saveAnswer(\"answer-7459\", \"answer-id-42684\")' disabled \/>&nbsp;<label for='answer-id-42684' id='answer-label-42684' class='answer label-12'><span>boundaries<\/span><\/label><br \/><input type='radio' name='answer-7459' id='answer-id-42685' class='answer answer-12' value='42685' onclick='saveAnswer(\"answer-7459\", \"answer-id-42685\")' disabled \/>&nbsp;<label for='answer-id-42685' id='answer-label-42685' class='answer label-12'><span>surveillance<\/span><\/label><br \/><input type='radio' name='answer-7459' id='answer-id-42686' class='answer answer-12' value='42686' onclick='saveAnswer(\"answer-7459\", \"answer-id-42686\")' disabled \/>&nbsp;<label for='answer-id-42686' id='answer-label-42686' class='answer label-12'><span>social justice<\/span><\/label><br \/><\/div><p><strong>In order to purchase or take this course, you will need to <a href=?action=login>log in<\/a>. If you do not have an account, you will need to <a href=?action=register>register for a free account<\/a>.<p>After you log in, a link will appear here that will allow you to purchase this course. <\/p><\/strong><\/form><\/div><\/font>\n<p>G.M. Rydberg-Cox, MSW, LSCSW is the Continuing Education Director at Free State Social Work and responsible for the development of this course. \u00a0She received her Masters of Social Work in 1996 from the Jane Addams School of Social Work at the University of Illinois-Chicago and she has over 20 years of experience. \u00a0She has lived and worked as a social worker in Chicago, Boston, and Kansas City. She has practiced for many years in the area of hospital\/medical social work. \u00a0The reading materials for this course were developed by another organization.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Program Summary: \u00a0This\u00a0course uses communication theory to explore the benefits and challenges of communication technology on the social worker-client relationship. The course examines the importance of resolving ethical issues related to ICT use, digital literacy, and social work practice. \u00a0The following ethical issues are highlighted: boundaries, client well-being, professional competence, privacy, confidentiality, cultural competence, and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11,43],"tags":[],"class_list":["post-37206","post","type-post","status-publish","format-standard","hentry","category-ethics","category-technology"],"_links":{"self":[{"href":"https:\/\/www.freestatesocialwork.com\/index.php?rest_route=\/wp\/v2\/posts\/37206","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.freestatesocialwork.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.freestatesocialwork.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.freestatesocialwork.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.freestatesocialwork.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=37206"}],"version-history":[{"count":0,"href":"https:\/\/www.freestatesocialwork.com\/index.php?rest_route=\/wp\/v2\/posts\/37206\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.freestatesocialwork.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=37206"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.freestatesocialwork.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=37206"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.freestatesocialwork.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=37206"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}